Vote for the Best Group Photo of the 2015 Canadian Tire winners of the C3 Mystery Shopping Program!

Congratulations to the following Canadian Tire teams who provided excellent customer service throughout the year to every single C3 mystery shopper we sent their way in 2015!

This year we challenged the winning teams to create the most original group photo and below are the results.

Which team do YOU think created the best team photo? (Please comment A,B,C or D)

The winners will receive a C3 prize!

 

A) Canadian Tire Valleyfield (for the Quebec Central Group)

A) Canadian Tire Valleyfield

 

 

B) Canadian Tire Dolbeau-Mistassini (for the Quebec Regional Group, which includes a few dealers in New Brunswick and Alberta)

B) Dolbeau-Mistassini

 

 

C) Canadian Tire Maisonneuve (for the Montreal Group)

C) Maisonneuve

 

D) Canadian Tire Kanata (for Ottawa-Valley Group)

D) Kanata

Thank you, again, we had great time!

Please vote and share!

 

Corporate videos!

C3's looking for a young, dynamic and visionary team to create its new corporate videos !

Send us your coordinates with an example of your craziest video!!! to isabel@c3clientsatisfaction.com.

Candidates selected will be contacted for a quote with the details of the video: Ex: the duration, scope , style, etc.

Please put in the subject line in your email: Corporate video.
 

IGA Extra Valley Lachine: 2014 Winner for Best Customer Service in the C3 Mystery Shopper Program.

The more … the busier!

C3 met with the IGA Extra Valley Lachine team, first time winners for Best Customer Service for the Province of Quebec in the C3 Mystery Shopper Program.

IGA Lachine

IGA Lachine

Difficult not to notice, this hard working team, that is not used to strike a “pose”, even for a snapshot!

The owner, Mister Daniel Vallée, ordered C3 “Power Checks” which consists of evaluating all the departments in his business by 12 real customers who write a detailed report that is sent 24 hours after.

According to General Manager, Mister François Nantel, the C3 program is one of the essential tools to perform proper management of more than 200 employees in his store that must operate effectively in a jiffy!

Congratulations team IGA Lachine, it was a pleasure to “pause” with you!

 

 

Canadian Tire St. Jerome wins for Best Customer Service 2014 for the Quebec-Central group.

A well-deserved break, for a quick photo while delivering the C3 trophy for Best Customer Service 2014 of the Central Quebec region.

 

Accompanied by a few directors and ‘model’ employees, we immediately understood, Mister Poulin’s secret, that resides in a “very close-knit” management team!

Équipe CT St-Jérôme

Mr. Poulin, was one of the first owners to implant the C3 program in his store, at a frequency of 2 visits per month to evaluate the employees’ service, to support them in their training and encourage them to get more involved in the company.

Mr. Poulin, Isabel Clement

Mr. Poulin, owner Canadian Tire St-Jérôme with Mrs Clement, president C3 Client Satisfaction

 

The St-Jérôme Team is in the image of its owner Mr. Poulin, who teaches us the importance of an active administrative presence to carry out any project, regardless of size. Everything begins in the heart of a strong team.

 

Canadian Tire Maisonneuve wins the award for Best Customer Service in 2014!

It was with great pleasure that we met with the Canadian Tire 3015 Sherbrooke East team, to present them our prestigious C3 trophy for being the Best Canadian Tire in the greater Montreal area (38 stores) in the C3 Mystery Shopping Program.

Mr. Ravary, owner and his team and Isabel Clement, president of C3 Client Satisfaction

Mr. Ravary, owner and his team and Isabel Clement, president of C3 Client Satisfaction

This is not the first victory for Canadian Tire Maisonneuve, they are 4 times winner for Best Customer Service and are proud to show it (in this photo taken during our visit).

Mr. Dercio Rosa, General Manager, Futur CT Owner one day?  Who Knows?

Mr. Dercio Rosa, General Manager, Futur CT Owner one day? Who Knows?

Mr. Ravary reveals his secret:

“When I meet a new employee I ask the following question: Who is the most important person here? The more timid employees answer me: “It’s you” and I say: no, it’s the customer, without them, no one here would receive a paycheck, neither you … nor me! “

Always a pleasure to spend time with this big-hearted man with infectious smile, which we also discovered during our visit, that he is a 500+ blood donor for the Héma-Québec Foundation!!!

A fine example of selflessness for all ….

 

Canadian Tire Autoroute Duplessis, L’Ancienne-Lorette : Winner for Best Customer Service 2014 in the Quebec Regional.

The Canadian Tire Duplessis Team is proud to be 5 time winner of the C3 Mystery Shopper Program among the participating Canadian Tire’s in the Quebec-Regional group.

Canadian Tire Duplessis is the perfect example that investing in the quality of service, offered to customers, has a direct impact on the success of a business.

What is their secret? “To receive customers like you receive guests at your home!”

1-You clean before the guests arrive.

2-You forget your problems and smile even if you do not feel like it.

3-You ensure that the needs of your guests are met.

4-You make sure they have a good time!

Patrice Perron who received the C3 certificate and honor pin for his 5+ perfect scores on his evaluations!

Patrice Perron who received the C3 certificate and honor pin for his 5+ perfect scores on his evaluations!

Mr. Guillemette and Mr. Tremblay and some of the Duplessis Team

Mr. Guillemette and Mr. Tremblay and some of the Duplessis Team

Mr. Guillemette and Mr. Tremblay with C3 Senior Project Manager Marie Eve G.

Mr. Guillemette and Mr. Tremblay with C3 Senior Project Manager Marie Eve G.

Duplessis Team

Duplessis Team

 

 

 

Grillades Torino at Place Laurier Quebec City: Winner for Best Customer Service 2014 under the C3 Mystery Shopping Program!

C3 was in Quebec City this weekend to celebrate with the Grillades Torino team at Place Laurier and give them the award of distinction for the Best Customer Service 2014 of all the Torino banners under the C3 Mystery Shopping Program!

All C3 agents agree that customers are well received, the service quick and the food unbelievable!

What a great team that is known for their warm hospitality, their attention to detail and their contagious good mood!

If you are heading up to Place Laurier, stop at the Torino kiosk and taste; among other greet things on the menu, their famous Mediterranean chicken!

Grillades Torino has chosen C3 to measure and control the quality of service in their restaurants while they are expanding throughout Quebec and Ontario.

To find the location nearest you or visit for more information on their website: www.torino.ca

In this photo: Eve Marie G. Senior Project Officer at C3 Ms. Aida company Nassef and Mr. Charbel Assaad and some members of the Team Torino and The Boissonnière Lucie and Marie-Andrée Roy, Place Laurier.

In this photo: Eve Marie G. Senior Project Officer at C3 Ms. Aida company Nassef and Mr. Charbel Assaad and some members of the Team Torino and The Boissonnière Lucie and Marie-Andrée Roy, Place Laurier.

 

Team Torino

Team Torino

 

Canadian Tire Kanata : Winner for Best customer service in Ottawa-Valley!

The Canadian Tire Kanata Team is proud to be 8 time winner among the participating Canadian Tire’s in the Ottawa Valley region in the C3 mystery shopper program.

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Kanata Team with C3 Project Manager Western Canada & USA- Victor E.

 

Their excellent customer service is distinguished by an inviting décor, a warm welcome and especially a real concern for the needs of its customers.

Canadian Tire Kanata proves that it is still possible to offer a quality and personalized service, even in a big box store.

What is their secret?

Jennifer St-Amour's Team collection of C3 trophies!

Jennifer St-Amour’s Team collection of C3 trophies!

Monthly C3 mystery shopping “Power Checks” which frequency increases when the troop’s morale is down, as well as a dynamic employee reward program to advance the company’s objectives.

Danielle Peltier, Scott Smith, Melissa Robertson receive C3 certificate and honnor pin for their 5+ perfect scores!

Danielle Peltier, Scott Smith, Melissa Robertson receive C3 certificate and honnor pin for their 5+ perfect scores!

C3 Employee Recognition Program

trophéC3 client satisfaction will soon begin its tour across Canada to present awards under its various employee recognition programs. Obviously, our customers look forward to the C3 team visit because it allows us all to pause for a moment and celebrate the achievement of the business goals we had set at the beginning of the year.

Whether it’s reinforcing indirect sales, improving the quality of goods and services or to standardize the business protocol, a good employee recognition program begins with realistic and achievable goals so that everyone, employers and employees, wins at the end.

Next blog: 5 tips for a successful employee recognition program.

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